Question 1

How to create a Fixr account?

Accepted Answer

Visit fixr.company or open the app and tap "Sign Up". Enter your mobile number, verify via OTP, and fill in your name and email. Your account is ready instantly — no documents required. You can also sign up using Google for a faster experience.

Question 2

How do I book my first repair?

Accepted Answer

From the home screen, select your device category (e.g. Desktop, Laptop), choose the issue you're facing, pick a convenient date and time slot, and confirm your address. You'll receive a booking confirmation via SMS and email within seconds.

Question 3

How to download the Fixr app?

Accepted Answer

The Fixr app is available on Android (Google Play Store) and iOS (App Store). Search for "Fixr – Device Repair" and tap Install. The app is free and requires Android 8.0+ or iOS 13+.

Question 4

How does the repair process work?

Accepted Answer

Once you book, a verified technician is assigned to your slot. For doorstep service, the technician arrives, diagnoses the device, and shares a quote before starting any repair. All repairs are quality-checked before handover.

Question 5

What happens after I book?

Accepted Answer

You'll receive a confirmation with your booking ID, technician details, and appointment time. On the day, the technician will call 30 minutes before arrival. After the repair, you'll get a digital job card, invoice, and a 30-day warranty certificate.

Question 6

How do I track my repair status?

Accepted Answer

Open the app, go to "My Bookings", and tap your active booking. You'll see a live status timeline — Confirmed → Technician Assigned → Device Picked Up → Repair In Progress → Quality Check → Ready for Delivery.

Question 7

How do I reschedule an appointment?

Accepted Answer

Go to "My Bookings", select the booking, and tap "Reschedule". Choose a new date and time from the available slots. Rescheduling is free if done more than 2 hours before the appointment. You can reschedule up to twice per booking.

Question 8

How do I cancel a booking?

Accepted Answer

Navigate to "My Bookings", select the booking you want to cancel, and tap "Cancel Appointment". Cancellations are free if made at least 2 hours before the scheduled slot.

Question 9

How does the repair estimate work?

Accepted Answer

After the technician diagnoses your device, you'll receive a detailed cost estimate before any work begins. The estimate covers labour charges and spare parts separately. You can accept, decline, or ask for a second opinion — no charges apply if you decline.

Question 10

How does pickup & drop-off work?

Accepted Answer

Our technician arrives at your address within the booked time slot, inspects the device, and provides a receipt. For complex repairs, the device may be taken to our service centre and returned within 24–72 hours.

Question 11

What if my technician is late?

Accepted Answer

If your technician hasn't arrived within 15 minutes of the scheduled time, you'll automatically receive an update in the app. If the delay exceeds 30 minutes without notice, tap "Report Issue" and our support team will arrange a priority reschedule or compensation.

Question 12

What payment methods do you accept?

Accepted Answer

Fixr accepts UPI (GPay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), net banking, and cash on delivery for eligible bookings. All digital payments are processed securely via PhonePe Payment Gateway.

Question 13

Can I pay after the repair is done?

Accepted Answer

Yes. Select "Pay on Completion" during checkout. Once the repair is done and you're satisfied, the technician will share a payment link or QR code. A digital receipt is sent to your registered email immediately after payment.

Question 14

How long do refunds take?

Accepted Answer

Approved refunds are processed within 5–7 business days to the original payment method. UPI refunds typically arrive within 2 business days.

Question 15

My payment failed but amount was deducted. What do I do?

Accepted Answer

Do not pay again. The amount will auto-reverse to your account within 3–5 business days. If you see a duplicate charge, contact support — we resolve such cases within 24 hours.

Question 16

How do I raise a payment dispute?

Accepted Answer

Go to "Help & Support" in the app, select "Payment Issue", and fill in the dispute form with your booking ID and transaction details. Our finance team will investigate and respond within 2 business days.

Question 17

How does Fixr protect my personal data?

Accepted Answer

All personal data is stored on encrypted servers hosted in India, compliant with IT Act 2000 and DPDP Act 2023. We never sell your data to third parties.

Question 18

Is my device data safe during repairs?

Accepted Answer

Our technicians are trained not to access personal content on your device. We recommend backing up your data before any repair. You can enable a guest mode or set a temporary PIN for the repair duration.

Question 19

What data does Fixr collect?

Accepted Answer

Fixr collects only the data necessary to provide our services — your name, phone number, address, and device details. You have the right to access, correct, or delete your data at any time via Account Settings → Privacy.

Question 20

How do I set up two-factor authentication?

Accepted Answer

Enable 2FA by going to Account Settings → Security → Two-Factor Authentication. Every login will then require a 6-digit OTP sent to your registered mobile number.

Question 21

How do I report suspicious activity on my account?

Accepted Answer

If you notice unrecognised logins, unexpected bookings, or unusual charges, immediately go to Account Settings → Security → Report Suspicious Activity and change your password.

Question 22

How do I request deletion of my data?

Accepted Answer

You can request permanent deletion from Account Settings → Privacy → Delete My Data. Deletion is processed within 30 days.

Question 23

How do I update my profile details?

Accepted Answer

Go to Profile → Edit Profile to update your name, email address, or profile photo. Your registered mobile number can only be changed by contacting support with identity verification.

Question 24

How do I manage saved addresses?

Accepted Answer

In Profile → Saved Addresses, you can add, edit, or delete addresses. Mark one as "Default" for faster checkout. You can save up to 5 addresses.

Question 25

How do I manage notification preferences?

Accepted Answer

Go to Profile → Notifications to control what alerts you receive. You can toggle SMS, push notifications, and email updates independently.

Question 26

How do I link or remove a device?

Accepted Answer

Under Profile → My Devices, you can save frequently repaired devices. Tap any saved device and select "Remove" to delete it.

Question 27

How do I change my password?

Accepted Answer

Go to Profile → Security → Change Password. Passwords must be at least 8 characters with one uppercase letter and one number. After changing, all other active sessions will be logged out.

Question 28

How do I delete my account?

Accepted Answer

Go to Profile → Account → Delete Account. All active bookings must be completed or cancelled first. This action is irreversible.

Question 29

The app is not loading or keeps crashing. What do I do?

Accepted Answer

Force-close the app and reopen it. Clear the app cache (Settings → Apps → Fixr → Clear Cache). Ensure you're on the latest app version. If problems continue, uninstall and reinstall the app.

Question 30

I'm not receiving the OTP. What should I do?

Accepted Answer

Check that your number has network signal and isn't blocking unknown SMS senders. Wait 60 seconds before requesting a resend. Try the "Call OTP" option as an alternative.

Question 31

I didn't receive a booking confirmation. What now?

Accepted Answer

Check your SMS inbox and spam/junk email folder. Open the app and check "My Bookings" — your booking will appear there even without a notification.

Question 32

How do I understand my repair diagnosis report?

Accepted Answer

After inspection, the technician provides a diagnosis report listing the root cause, affected components, and recommended repair actions in plain language. A copy is sent to your email.

Question 33

My device wasn't repaired correctly. What do I do?

Accepted Answer

Raise a re-repair request within the 30-day warranty period via "My Bookings" → "Raise Warranty Claim". A senior technician will be assigned within 24 hours at no additional cost.

Question 34

How do I escalate a complaint?

Accepted Answer

Go to Help & Support → Escalate Complaint and provide your ticket number. For critical issues email grievance@fixr.company and expect a response within 1 business day.

Frequently Asked Questions

Quick Answers

How to create a Fixr account?

How do I book my first repair?

How to download the Fixr app?

How does the repair process work?

What happens after I book?

Getting Started

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