Privacy & Trust
Your privacy and trust are paramount. Please read our policies to understand how we handle your information and the terms governing your use of fixr company.
Privacy Policy
How we protect your data
Introduction
fixr company ("fixr", "we", "our", "us") provides digital solutions that connect customers with service professionals. This Privacy Policy explains what data we collect, how we use it, and your rights.
Information We Collect
- Personal Data: Name, contact details (phone, email, address), and identity verification data.
- Transaction Data: Bookings, payments, and order history.
- Usage Data: Clicks, time spent, and navigation patterns.
How We Use Data
- To create and manage your account.
- To process bookings and payments.
- To send updates and promotional messages.
- To improve our services and maintain security.
- To comply with legal requirements.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze traffic, and serve personalized content. In compliance with India's DPDP Act 2023, we obtain your explicit consent before setting non-essential cookies.
- Essential Cookies: Required for core functionality like authentication, security, and session management. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website to improve our services.
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
- Preference Cookies: Remember your settings for a personalized experience.
You can manage or withdraw your cookie consent at any time through the cookie banner or by clicking the button below.
Manage Your Cookie Preferences
You have not set your preferences yet
Data Sharing
We share information with:
- Service professionals to complete bookings.
- Trusted partners like payment gateways and analytics providers.
- Legal authorities when required by law.
We do not sell your personal data.
Your Rights
You may access, correct, or delete your data by writing to: privacy@fixr.company
You can unsubscribe from marketing communications at any time.
Data Retention
We retain personal data as long as necessary for services or legal obligations.
Security
Your data is protected using encryption and secure servers. While we use reasonable safeguards, no method is fully secure.
International Transfers
Your data may be stored or processed in countries where we or our partners operate, in compliance with applicable laws.
Updates
This policy may be updated periodically. Continued use means you accept the new version.
Contact Us
For privacy questions, contact: privacy@fixr.company
Terms & Conditions
Your agreement with us
Acceptance of Terms
By using fixr.company or the fixr app, you agree to these Terms. Please discontinue use if you disagree.
Services
- fixr connects customers with independent service professionals ("Pro Services").
- fixr does not directly provide these services and is not responsible for their quality.
Account
- Users must be 18 years or older.
- You are responsible for the accuracy of your information and for keeping your account secure.
Bookings and Payments
- Bookings are confirmed through the platform or app.
- Cancellations may attract fees as per our policy.
- Payments are processed via secure third-party gateways.
Conduct
- Treat service professionals respectfully and ensure a safe environment.
- Abusive or unlawful behavior can result in account termination.
Fees and Refund Policy
- Service and platform fees are shown before booking.
- You can cancel a booking any time before a professional begins your service, at no cancellation fee — you're refunded the full amount you paid.
- Once a booking is marked In Progress or Completed, it can no longer be cancelled through the app; contact support for exceptional circumstances, which are reviewed case by case.
- If fixr company cancels a booking, customers are entitled to a full refund of the amount paid.
- Approved refunds are sent back to your original payment method and typically take about 5–7 working days to reflect.
See our full Refund Policy for details.
Limitation of Liability
- fixr is not liable for damages, losses, or dissatisfaction with Pro Services.
Intellectual Property
All content, trademarks, and logos on fixr are owned by or licensed to fixr. You may not copy or reuse them without permission.
Dispute Resolution
- These Terms are governed by Indian law.
- Disputes will be resolved through arbitration in India, in English.
Contact
For questions or complaints, email: grievance@fixr.company | Mobile: +91-7997773199