Refund Policy

General Refund Eligibility

The most common way to get a refund is simply cancelling a booking before a professional begins your service — see Section 2 below. Other situations (a completed booking you're unhappy with, an emergency, a dispute) are covered in the sections that follow.

Cancelling a Booking

You can cancel a booking any time before a professional begins your service — that is, while it's still Payment Pending, Confirmed, or Assigned.

• No cancellation fee
  You're refunded the full amount you paid — we don't deduct anything based on how close to the scheduled time you cancel.

Once a booking is marked In Progress or Completed, it can no longer be cancelled through the app. Contact support for exceptional circumstances — these are reviewed case by case.

Service Quality Issues

If you're unsatisfied with completed work, contact our support team with details of the issue. There's no fixed refund percentage for this scenario — our team reviews each case individually based on its specifics and lets you know the outcome directly.

• Include photos, videos, or a detailed description of the issue when you reach out.
• We'll follow up with you and, where relevant, the service professional to understand what happened.

Service Professional No-Show

If a professional fails to arrive for a confirmed booking without notice, cancel the booking through the app (or contact support first if you'd like help) — you'll receive a full refund of the amount paid, the same as any pre-service cancellation.

• Please also report the no-show to our support team so we can follow up with the professional.

Non-Refundable Items

The following are not eligible for a refund:

• Bookings where the service has already been completed
• Materials or products purchased as part of the service (unless defective)
• Pay-after-service (cash) bookings that are cancelled — nothing was charged up front, so there's nothing to refund

Refund Processing Time

Once your refund request is approved, we send it back through your original payment method (or arrange it directly if you paid in cash). This typically takes about 5–7 working days to reflect, though exact timing depends on your bank or payment provider.

Weather or Emergency Situations

Extreme weather, natural disasters, or genuine emergencies are treated the same as any other pre-service cancellation — you'll receive a full refund of the amount paid. Contact support if you'd like help rescheduling instead of cancelling.

Dispute Resolution

If you disagree with a refund decision:

• Submit a detailed appeal to our support team within 7 days
• Include all relevant documentation and evidence
• Our review team will investigate and respond within 5-7 business days
• Final decisions are made at fixr's discretion
• For unresolved disputes, refer to the Dispute Resolution clause in our Terms & Conditions

How to Request a Refund

Cancelling an eligible booking is the refund request — there's no separate form to fill in:

• Log into your fixr account on the app or website
• Navigate to 'My Bookings' and select the relevant booking
• Cancel the booking — this automatically creates a refund request for the full amount you paid
• Track its status in the app; our team reviews and approves refund requests

For urgent requests, or a refund for a completed booking (a quality issue — see Section 3), contact our support team directly.

Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Continued use of fixr services after policy updates indicates your acceptance of the revised terms.

Contact Us

For refund inquiries or assistance, please contact us at: refunds@fixr.company

Our support team typically responds within 24-48 hours.